Terms and Conditions

These Terms and Conditions apply to all services, agreements, and collaborations between Tank Projects ApS (“Tank Projects”) and the client, unless otherwise agreed in writing. By accepting an offer, confirming an assignment, or settling an invoice, the client accepts these terms as legally binding.

All offers issued by Tank Projects are valid for 30 calendar days from the date of issuance, unless otherwise stated in writing.

3.1 Minor assignments are invoiced upon completion.

3.2 Recurring services, such as subscriptions for marketing, support, or maintenance, are invoiced monthly in advance, with invoices issued on the 20th of each month.

3.3 Projects exceeding DKK 30,000 (excl. VAT) will be invoiced in two equal installments: 50% fourteen (14) days after commencement and 50% upon delivery, unless otherwise agreed in writing.

3.4 Projects exceeding DKK 50,000 (excl. VAT) are subject to a separate payment agreement.

3.5 For assignments involving sampling, product development, or similar, a non-refundable start-up fee is required before project commencement.

3.6 Websites are invoiced upon delivery of the first version, regardless of pending minor adjustments. Delivery may take place on a development server, if applicable.

3.7 If a project is significantly delayed due to lack of client cooperation, including missing materials or feedback, Tank Projects reserves the right to invoice the full project amount 30 days after the start date, unless otherwise agreed in writing.

3.8 All prices are subject to an annual adjustment of 2% as of January 1 to reflect general inflation.

3.9 Payment terms are 8 calendar days from the invoice date. In the event of late payment, interest and reminder fees will be charged in accordance with applicable Danish legislation.

3.10 Work exceeding the agreed scope or resulting from client-requested changes will be invoiced as additional services at the applicable hourly rate, without requiring a new agreement unless otherwise specified in writing.

For ongoing service agreements (e.g., subscriptions, maintenance), a termination notice of the current month plus three (3) additional full calendar months applies, unless otherwise agreed in writing.

5.1 Deliverables are tested prior to handover but are not guaranteed to remain compatible with future updates to browsers, CMS platforms, or third-party systems.

5.2 Tank Projects does not provide support for solutions not developed by the company.

5.3 Tank Projects disclaims liability for errors or damage resulting from unauthorized use, modifications, or repair attempts by the client or third parties without prior written consent.

5.4 Ownership of all design elements, code, and creative concepts remains with Tank Projects until full payment is received. Upon payment, usage rights are transferred to the client.

5.5 Any defects or complaints must be reported in writing within five (5) business days of delivery. Failure to do so will waive the client’s right to make a claim.

Support and advisory services that involve action—whether provided by email, phone, or meeting—are logged and invoiced by the hour at the current rate. General inquiries regarding future projects are exempt. Minor tasks are invoiced collectively at the end of each month.

Urgent assignments requested during weekends (from Friday 4:00 PM to Sunday midnight) or on Danish public holidays are subject to a surcharge of DKK 750 per commenced hour. Tank Projects does not carry out work during nighttime hours (12:00 AM–6:00 AM) unless otherwise expressly agreed.

Meetings—whether in person, online, or by phone—are invoiced at the standard hourly rate or deducted from pre-paid hour packages unless agreed otherwise. Meetings are not included in fixed marketing packages unless explicitly stated.

Tank Projects is not liable for delays or non-performance caused by events beyond the company’s control, including but not limited to strikes, illness, pandemics, natural disasters, technical outages, or failures of subcontractors or suppliers.

All information and material shared by the client will be treated as confidential. Tank Projects will not disclose such information to third parties without the client’s prior written consent.

Tank Projects provides hosting services through third-party providers. The company accepts no responsibility for downtime, data loss, or performance issues beyond its control.

Disputes shall initially be resolved through mutual dialogue. If resolution cannot be reached, mediation will be attempted. As a final step, any legal dispute shall be brought before the City Court of Copenhagen (Københavns Byret) as the agreed venue.

Tank Projects handles all personal data in accordance with the General Data Protection Regulation (GDPR). Personal information is stored securely and will not be shared with third parties without the client’s express consent.

The client is responsible for providing necessary input, materials, and feedback in a timely manner. Failure to do so releases Tank Projects from any responsibility for delays and entitles the company to invoice as described under clause 3.7.

Unless otherwise agreed in writing, Tank Projects reserves the right to display completed projects in its portfolio, on its website, and across marketing channels.

Under Danish commercial law, the principle of freedom of contract applies, which means that the parties are free to agree on terms, including pricing, notice periods, and contract durations. As stated in clause 1, an agreement is deemed effective once both parties have accepted the terms—this acceptance also includes payment of issued invoices, which shall be regarded as the client’s confirmation and acceptance of the terms.